Remote Control / e-Remote Control

Remote Control / e-Remote Control

Keep in touch with your DS

Remote Control and e-Remote Control offers you a unique experience of comfort with different & efficient functionalities that go beyond driving.

Functions of e-Remote Control:

e-Remote Control is a free service available for new electric and plug-in hybrid vehicles. It can be used through MyDS application.

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Status Information

The main page displays key battery information including charge status and level as well as estimated range of autonomy.

In order to display updated information, home page refresh is required by:

  • sliding it down from top to bottom
  • clicking on the round-shaped arrow at the page top right

The right information should appear in less than a minute.

While the info is loading, internet connection must be stable.

It must neither switch from WiFi to 3G/4G/5G mobile data nor inversely. Otherwise, the communication will be interrupted.

Remote Charging

With this function you can remotely set up & start charging your vehicle when plugged in. It also allows you to switch from immediate charge mode to deferred charge mode (and the other way round). Deferred charge can as well be activated by pressing a specific button in the charging hatch. When the charge reaches 100% a notification is sent.

Remote Heating and Cooling

This function sets a comfortable temperature in your vehicle. You do not need to configure the pre-conditioning yourself, since e-Remote Control will always reach a comfortable temperature of 21°C.

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GENERAL CONDITIONS OF USE

Using this function while charging does not affect your vehicle’s range, yet it will be ready for use at a comfortable temperature.

When you program a pre-conditioning, the system starts between 30 and 45 minutes before target time so your vehicle reaches a comfortable temperature and remains active 10 minutes later. It is therefore the time in which you will use your vehicle that must be programmed.

Depending on your vehicle’s equipment, you can also program the charging from your connected navigation system’s touch screen, via the “Charge” page of the “ELECTRICAL” menu and program the pre-conditioning times in the ” OPTIONS” on the “AIR CONDITIONING” page.

The first launch of a pre-conditioning will only start if there is a 45-minutes lapse between the moment you define the programming and the chosen time.

Once programmed, the pre-conditioning is stored in the vehicle and will be launched even outside good network areas.

The doors and/or trunk must be locked. If you unlock the vehicle during pre-conditioning, it will stop after 1 minute.

Charge commands when requested during a pre-conditioning will be taken into account by the vehicle and launched when pre-conditioning stops. Be aware that an information message may be displayed on the app.

SPECIAL CONDITIONS FOR HYBRID VEHICLES

Initiating the pre-conditioning of your vehicle will interrupt in-progress charge. It will be resumed at the end of temperature programming, providing that the charging station allows it. Whenever the battery level goes below 20%, yet the vehicle is not in charge, the pre-conditioning function will not be available.

SPECIAL CONDITIONS FOR ELECTRIC VEHICLES

Fast charging mode can simultaneously operate with pre-conditioning with no condition. However, during regular charge, outside temperature is a condition:

  • Between 5 and 35°, pre-conditioning and charging can work at the same time
  • Beyond this range launching a pre-conditioning program will interrupt the charge of your vehicle. It will be resumed at the end of this programming.

Whenever the battery level goes below 50%, the pre-conditioning function will not be available.

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Functions of Remote Control:

Remote Control is a paid service available for new internal-combustion-engine, electric and plug-in hybrid vehicles, allowing remote interaction between your smartphone and your vehicle. This service can be used through the MyDS app.

For all Remote Control functions, no later than 20 seconds after sending an order, there are 2 ways to check if it has been sent indeed

  • by a banner (if MyDS home page is open)
  • by notification (if MyDS is on in the background or the smartphone is locked)

Lock Status

This feature allows you to monitor the lock status of your car. In order to get the updated status displayed on the home page, a refresh is required by:

  • sliding it down from top to bottom
  • clicking on the round-shaped arrow at the page top right

Note: As soon as at least one door is unlocked, the status displayed on MyDS is unlocked.

Remote Lock/Unlock

This feature allows you to remotely lock/unlock your vehicle’s doors. Animated app buttons indicate the order is in progress. The vehicle is locked/unlocked no later than 8 seconds after request.

Button availability is not related to vehicle’s lock status, e.g., “lock” button is available even when the vehicle is locked.

Remote Lighting

This feature allows you to remotely switch on warnings or sidelights, depending on your vehicle. Animated app buttons indicate the order is in progress no later than 8 seconds after your request:

  • initially, that the order is in progress
  • then, for 10 seconds, that lights are on.

Remote Honking

This feature allows you to remotely honk. Animated app buttons indicate the order is in progress no later than 8 seconds after your request:

  • initially, that the order is in progress (a notification advises you to ensure compliance with local regulations on the use of car horns).
  • then, for 10 seconds, that the vehicle is honking.

When a second horn order is received by the vehicle before the previous one ends, the vehicle will honk a second time with a limited sound level.